CarillionAmey employs 138 Accommodation Officers (AOs) including Senior AOs and Trainees, who are our key people helping you when you move in and out of, or during your stay in your Service homes. They are often the first ‘face to face’ contact families have with CarillionAmey.
We are aware that in the past, some of our AOs didn’t always put customers first. As part of our Housing improvement plan we want to make sure that this is put right and so all of our AOs have recently taken part in an intensive training programme which was aimed at giving them a better understanding of the issues that Service families may face when moving home. Here’s what you should look out for in your AO: